CUSTOMER INFORMATION

Privacy Policy

Last updated: September 16, 2026

This page explains how information may be handled when you browse this website or choose to contact us through WhatsApp.

Data controller and contact details

Company name: Coco Department Store
Business address: 3/F, 601 Nathan Road, Mong Kok, Hong Kong, China
Email: [email protected]

Why we process information

We use information you send to answer product questions, prepare a quote and support an order. This processing is needed to take steps at your request before an order and to provide the service you ask for. Essential storage used for language, privacy choices and consistent WhatsApp routing is limited to what is needed for the website to work. Optional Meta Pixel measurement is based on your consent.

Information you choose to provide

This website does not contain an order form or account registration. If you contact us through WhatsApp, you may choose to provide information such as your name, delivery address, product selection and order details. That information is used to answer your request and provide order support.

Analytics and advertising

Meta Pixel is optional and does not load unless you select “Accept all” in the privacy choices. If you consent, Meta may process device, browser and interaction information under its own privacy terms so we can measure page visits and shopping-button interactions. You may withdraw consent at any time through “Cookie preferences”; this stops future Pixel events from this website.

Cookies and local storage

Essential storage remembers your privacy choice, language preference and a randomly generated visitor identifier. The visitor identifier keeps number routing consistent so repeated WhatsApp enquiries from the same browser reach the same contact. Optional advertising storage and Meta Pixel are enabled only with your consent. Your consent choice is kept for up to 180 days and can be changed at any time.

How long information is kept

The cookie consent choice is stored for up to 180 days. The visitor identifier used for consistent WhatsApp routing is stored for up to 365 days. If an advertising click happens before Pixel is ready, a minimal pending event is kept in session storage for up to one hour and then removed. Messages, order details and transaction records are kept only as long as needed to answer your request, complete or support the order, meet legal duties or resolve disputes.

International services and transfers

This business is based in Hong Kong. Meta Pixel, Cloudflare and WhatsApp are third-party services that may process information in countries outside the European Economic Area or the United Kingdom under their own terms and transfer safeguards. Review the privacy information of those providers before sending information through WhatsApp. We do not ask for sensitive information on this website.

European and UK visitors

Where the GDPR or UK GDPR applies, advertising measurement is based on your consent. Depending on the circumstances, you may have rights to access, correct, delete, restrict or object to processing, request data portability, withdraw consent and lodge a complaint with your local data-protection authority. Contact us at [email protected] to make a privacy request.

WhatsApp

Shopping buttons direct you to a WhatsApp conversation link. WhatsApp and link-routing services are third-party services and apply their own privacy practices. Only send information that is necessary for your request.

Information sharing

Order information may be shared only with service providers that help complete the order, such as payment and delivery providers. We do not sell customer contact information.

Data security and choices

Reasonable steps are taken to protect order information. You may contact customer service through WhatsApp to ask about, correct or request deletion of information you previously provided, subject to legal and transaction-record requirements.